2. What personal data we collect
We collect the personal data we need to deliver our services to you. When you register as a customer or open an account with us, we collect your name, personal identity number, organisation number, email address, telephone number, payment information such as account number, etc. as well as IP address and cookies.
We also collect the name, email address, social security number and telephone number of our customers’ students, as well as the email address of the person who emails us and any other personal data contained in the email.
3. How we collect your personal data
We collect your personal data in a number of ways, mainly directly from you when you register with us or use our services, use the website or contact us.
The legal basis for collecting the above personal data is your consent, to enable us to perform the contract we have with you as a data subject, to protect interests that are of fundamental importance and, in some cases, to comply with a legal obligation.
4. Why we use your personal data
We process your personal data in order to manage our customer relationship and to prepare, provide and administer access to our services, i.e. to fulfil the relevant contract with you as a customer.
We may also use your personal data to provide additional services, to conduct customer surveys, market research, and to develop and improve our services.
We may also, unless you have objected in writing to such marketing, use your personal data to send you emails regarding news and offers.
We also process some of your personal data to comply with legal obligations, such as accounting legislation.
5. Who may access your personal data
We process your personal data primarily for our own processing, but in some cases we may share your data with third parties. We have outsourced part of our IT operations to a third-party service provider and your personal data is stored on their servers.
Your personal data may in some cases be processed outside the EU or EEA.
6. How long we keep your personal data
We will only process your personal data for as long as it is necessary for the purposes for which the data is processed.
If a client relationship is established and an assignment has been completed, we will retain your personal data for the period of time we consider appropriate for the particular type of assignment and for a maximum of 12 months. A customer relationship is established when you register on our site. As long as our business relationships are active, we will keep your personal data.
In some cases, we may need to store your personal data for periods other than the above when the purpose of storing the data is other than the customer relationship, for example to comply with accounting legislation.
We also store your data on behalf of our customers when you are their customers. This is to remind you when your certificate has expired.
7. How we protect your personal data
Protecting your personal data is of the utmost importance to us. We have implemented appropriate technical and organisational measures to protect the personal data you have entrusted to us from unauthorised access, unlawful processing or disclosure, accidental loss, alteration or destruction.
Our employees and other partners have detailed instructions on how to handle personal data to comply with applicable data protection laws and regulations, and only authorised personnel have access to your personal data.
Furthermore, we ensure that your personal data is protected through the use of firewalls and other systems that detect unauthorised use, modification or disclosure of your personal data.
8. What are your rights?
As a data subject, you have rights in relation to your personal data. These rights mean that you can at any time:
- request information about what personal data we process about you and obtain a copy of that personal data
- correct your personal data if it is insufficient, incomplete or inaccurate
- request the erasure of your personal data
- ask us to restrict the processing of your personal data
- object to certain processing of personal data
- request to transfer personal data to another service provider by obtaining your personal data, to the extent provided by you, in a written or electronic format that is commonly used to transfer it to another party (data portability)
Please note that we may have the right to refuse your request for erasure if there are legal obligations that prevent us from immediately erasing certain personal data. These obligations may, for example, be based on accounting and tax legislation or consumer law. In some cases, it may also be because the processing is necessary for the establishment, exercise or defence of legal claims.
If we are unable to comply with your request for erasure for the above reasons, we will block all personal data from being used for purposes other than the purpose that prevents the requested erasure. Access to your locked personal data will be strictly limited at our site and only you will have the possibility to request these personal data.
If you wish to request any of the above rights, please send a request including a copy of your ID by email to us at, firstname.lastname@example.org
9. Your right to complain to the supervisory authority
10. About cookies
You can change the settings in your browser for the use and scope of cookies. An example of such a change is to block all cookies or to delete cookies when you close your browser. However, please note that if cookies are not accepted, some of the functions of the website may not work properly and some content on the website may not be displayed correctly.
12. How to contact us
Contact details for us.
or e-mail: email@example.com
If you have any questions about our processing of personal data, please feel free to contact us.